Terms and Conditions

 

1.1 In these General Terms and Conditions, the following terms (both singular and plural) will have the following meanings: 

‘General Terms and Conditions’, the General Terms and Conditions for Ticket Sales of Your Travel Coach / Gobo Events  

‘Event’, the public or private event at which – by way of example, but not exclusively – a performance of an artistic and/or sporting nature is performed, including but not limited to a musical, theatre, theater or music performance, a concert, show or sporting event; 

‘Location’, the place where the event is held; 

‘Organizer’, the party responsible for the production and/or organization of the event; 

‘Agreement’, the agreement between Your Travel Coach / Gobo Events and the customer for the purchase and delivery of tickets; 

‘Ticket’, the admission ticket to an event; 

Your Travel Coach / Gobo Events will continue to be referred to as YTC

 

2.1 The General Terms and Conditions below apply to all offers, orders and agreements from YTC. Tickets purchased through the web shops of YTC are hereinafter referred to as “Tickets”. 

2.2 The agreement is also subject to the General Terms and Conditions of the organizer, as well as the General Terms and Conditions of the holders of the locations. In the event of any conflict between the provisions of the agreement or these General Terms and Conditions and the aforementioned conditions, the provisions of the agreement or these General Terms and Conditions will prevail.
The provisions of the agreement or these General Terms and Conditions. Copies of the General Terms and Conditions of the holders of the Locations or of the organizer are available on request from the holders of the relevant locations or from the organizer.
2.3 Accepting an offer or placing an order means that you accept the applicability of the General Terms and Conditions.
2.4 The provisions of these Terms and Conditions can only be deviated from in writing, in which case the other provisions will remain in full force.
2.5 All rights and claims, as stipulated in these General Terms and Conditions and in any further agreements for the benefit of YTC, are also stipulated for the benefit of intermediaries and other third parties engaged by YTC.

2.6 All offers from YTC and its partners are without obligation and are subject to availability.
2.7 Partners of YTC can act as mediators in the conclusion of the Agreement between the buyer and the Event Holder. These partners are not a party to the Agreement that is concluded through the purchase of (a) Ticket(s). The Agreement is concluded after the customer has purchased one or more Tickets through YTC or its partners.
2.8 YTC is entitled to check the data provided by the customer for accuracy. Providing incorrect or incomplete information may result in no agreement being concluded and/or the Tickets not being sent.
2.9 YTC is entitled to refuse orders or to attach certain conditions to the delivery, if necessary without stating reasons. The agreement is always concluded under the resolutory condition that YTC does not accept the order. If an order is not accepted, YTC will notify this in writing (by email) within 3 working days of receipt of the order

 
3. PRICES/OFFERS

3.1 All offers from YTC are without obligation and YTC expressly reserves the right to change prices, especially when this is necessary based on (legal) regulations.
3.2 All prices are stated in Euros including VAT.
3.3 In some cases there are promotional prices. These prices are valid for a certain period while supplies last. No claim can be made to these prices before or after the specified period.
3.4 YTC cannot be held to price statements that are obviously incorrect, for example as a result of obvious typographical or printing errors. No rights can be derived from unlawful price information.
3.5 You pay a fixed amount in booking service costs per ticket per order, which may vary per Event. The service costs consist of transaction, consultation and shipping costs.
3.6 YTC expressly reserves the right to change the prices of Tickets, especially when this is necessary based on (legal) regulations. In the event of limited availability of an offer, as soon as the offer is no longer available, YTC has the right to offer the same Tickets again at a higher price, without the customer being able to rely on the previous (lower) price.
3.7 Payment can be made in (one of) the method(s) indicated during the ordering process. Further (payment-order) conditions may be imposed on the order. In the event of technical malfunctions of any nature as a result of which (credit card) payments cannot be processed and/or authorized incorrectly or on time, YTC is not liable.
3.8 If the customer is in default of any payment, YTC is entitled to suspend the (execution of) the agreement.
3.9 Reversing behavior by YTC does not release the customer from his payment and purchase obligation.
3.10 If YTC has to incur (extra)judicial collection costs to collect the amount owed by the customer, these will be borne by the customer, with a minimum of twenty-five (35) euros.

4. USE OF TICKETS

4.1 YTC Tickets cannot be returned or exchanged and lose their validity upon expiry of the validity date indicated on them.
4.2 Tickets may not be folded or otherwise damaged. The customer bears the risk of this. In the event of damage, access may be refused and in that case the customer is not entitled to a refund or replacement.
4.3 Customers of Tickets must show them upon first request of the organizer, even after entering the Event. The organizer of the Event also has the right to ask for personal identification.
4.4 Tickets may not be resold unless the general terms and conditions of the Event organizer allow this. If this is permitted, YTC must immediately be informed of the personal details of the new owner of the relevant admission ticket in the event of resale.
4.5 It is prohibited to use Tickets for commercial purposes without obtaining written permission from the organizer of the YTC Event.
4.6 Each ticket has a unique barcode and can therefore only be used once. Copying ticket useless. Abuse will be reported.

5. CANCELLATION AND RETURN

5.1 An organizer has the right to move or cancel an event. If this happens, YTC will try to provide a suitable solution. If an event is canceled or postponed, YTC will do its best to notify you as soon as possible. However, we cannot guarantee that you will be informed before the start of the event and we are not responsible for any costs incurred.
5.2 Before confirming your reservation, always check carefully whether you have reserved the correct tickets. YTC is not obliged to take back or exchange tickets once sold.
5.3 YTC is not liable for compensation or refund of entrance fees in the event of cancellation of an event by the Organizer or the holder of the Location. If and insofar as the organizer decides to refund entrance fees and the organizer engages YTC for this purpose, reimbursement of entrance fees that have demonstrably been paid to YTC can take place via YTC.
5.4 YTC will under no circumstances be obliged to reimburse more than the entrance fees. This means, among other things, that any additional costs that the Client has paid for the services provided by the organizer or on behalf of the organizer by YTC, such as reservation costs, will never be reimbursed.